4.1 Customer Responsibilities. Customer will:
4.2 Environment & Access. Customer will communicate applicable site, data, and security rules where V3 performs on-prem work. Customer remains responsible for its systems, networks, and third-party tools not provided by V3.
4.3 Audit of Fees/Use. No more than once annually and on 30 days’ notice, V3 may request (or Customer may engage an independent auditor bound by confidentiality to provide) reasonable records to verify compliance with scope/metrics and fees. Over/under-usage will be reconciled consistent with Order metrics.
4.4 Entitlement. Annualized Services must be used each year during the term of the applicable SOW and such Services cannot be used and/or credited in subsequent years. Any Services not used within such timeframes shall be forfeited unless jointly agreed to in writing by authorized parties.
6.1 V3 Ownership. V3 and its licensors own all right, title, and interest in the V3 Technology, V3 Materials, and all modifications and derivatives thereof.
6.2 Customer Ownership. Customer owns Customer Data and, as provided in Section 2.7, the AI Output as between the parties (subject to third-party rights and law).
6.3 Data Use. V3 may process Customer Data and Personal Data to provide the Products and Support, comply with law, and prevent fraud/security incidents. V3 may use Usage Data and Aggregated Data to maintain, secure, and improve the Products, develop new features, and generate benchmarks or insights, provided such data does not identify Customer or individuals.
6.4 Model Training: V3 may use anonymized Customer Data (including prompts or content) to train foundation or generative models that are private, but made available to other customers. Customer may opt-out by written agreement to allow specified de-identified data categories for limited model improvement. This may impact the ability to utilize certain features and capabilities of the software. By opting-out, you are agreeing to forfeit the ability to take advantage of the impacted features.
6.5 Feedback. If Customer provides suggestions, V3 may use them without restriction or obligation.
6.6 Publicity. Neither party may use the other’s name or marks without prior written consent. With consent (email sufficient), V3 may list Customer’s name and logo in a general customer list.
11.1 No Indirect Damages. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE, ARISING FROM OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY.
11.2 Cap. EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW AND EXCEPT FOR CUSTOMER’S PAYMENT OBLIGATIONS, EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE AFFECTED PRODUCT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
11.3 Enhanced Cap for Data Breach. For direct damages arising solely from V3’s confirmed failure to maintain security controls resulting in a reportable breach of Customer Personal Data, the cap in 11.2 is increased to two (2) times such 12-month fees. (If undesired, strike this sentence.)
Customer’s access to V3 portals, reports, and scanning solutions is limited to internal use for purposes stated in the Order and Documentation, subject to confidentiality and technical restrictions. Customer shall not decompile, modify, or remove proprietary notices without V3 written approval from an authorized party.
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